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FAQ

Coronavirus Update

Yes, we're still open. As we're an online only store, the Government is encouraging online businesses to keep trading whilst it is safe to do so.

We're still dispatching orders the same weekday as they are ordered, if the order is placed by noon. Often we will include later orders if we can.

Some of the mail is taking a little while to be delivered.  If your order is delayed, please be patient.

If it's important for you to receive your order quickly, please use our First Class Service.

We're following all of the Government Guidelines including washing our hands well regularly which is part of our routine normally and cleaning down regularly.

We no longer have any staff going into our office - it's just Amanda who goes in daily to prepare the orders. These are then dropped directly at the Royal Mail Sorting Office and the paperwork is e-mailed through to prevent any contact.

Delivery and Returns

We offer the choice of First Class and Standard Delivery.

Standard delivery is just £1.00 for orders £16 and under, £2.95 for orders between £16 and £50 and free of charge above £50. We typically use Royal Mail 2nd class or equivalent for this service.

First Class delivery is just £1.50 for orders £16 and under, £4.95 between £16 and £50 and £3.95 above £50. We typically use Royal Mail 1st Class or equivalent for this service.

Any orders placed before 12:00 noon on a working weekday will be dispatched the same day. We will do our best to process orders placed after this time for same day dispatch as we know how hard it is to wait for fabric to arrive, but we cannot guarantee it. Orders placed on a weekend or bank holiday will be processed the next working day.

If you're not in when the delivery arrives Royal Mail will leave a card which covers the delivery options available to you at that time.

Yes, everything on our web site is physically in stock at Patterns and Plains. Occasionally someone else may have put the same items as you in their basket and check out sooner so it is no longer available when you check out. If this happens please e-mail us and we’ll let you know how soon the item will be back in stock.

Please see our Returns and Refunds policy which covers this topic.

Using the store

Yes, samples are available – just add them to your basket. Samples are sent out where we have fabric stock available but please do not take too long to decide which fabrics to buy as we may have sold out by the time you order.

Yes, just click on the button on the fabric product page and we will add a 100m reel of Gutermann Sew All to your order in a colour that best matches your fabric. If you require more reels, just increase the number in your shopping basket.

Fabric Care

Yes, we recommend that you prewash and dry the fabric in accordance with the recommended care instructions. Most fabrics, depending on their structure and fibre composition, will shrink a little bit. Fabrics need to be manufactured under some tension and washing relaxes them. Generally woven fabrics may shrink up to 5% (allow 10% for linens) and knits (jersey) up to 10%.

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